Terms of Use for the Rega App

Welcome to Rega. These Terms of Use govern the use of the website, the app, meditation and sleep content, the Numa service, and any additional Rega service (together: the “Service”). Use of the Service constitutes full agreement to these Terms and to the Privacy Policy.

Important clarification: Rega is not a medical, psychological, psychiatric, emergency, or crisis service. Numa is an AI tool for daily accompaniment and support only. Do not rely on the Service for diagnosis, treatment, prevention of illness, medical decisions, handling an emergency, or as a substitute for a qualified professional.

1. General and acceptance of the Terms

1.1. The Service is operated by Rega Ltd. / רגע בע״מ (“Rega,” “we,” or “us”). You may contact us at hello@rega.co.il.

1.2. If you do not agree to these Terms, do not use the Service. Use of the website, the app, Numa, or any part of the Service will be deemed acceptance of the Terms.

1.3. Rega’s Privacy Policy is an integral part of these Terms. In the event of a conflict between the Terms of Use and the Privacy Policy regarding processing of personal information, the Privacy Policy will prevail.

1.4. The Hebrew Terms use masculine language for convenience only and refer to all genders.

1.5. We may change the Service, update the Terms, add or remove features, limit use, or discontinue parts of the Service, subject to law.

2. Nature of the Service

2.1. Rega offers mindfulness, meditation, sleep, breathing, calming, frequency, recorded content, digital tools, and AI-based accompaniment services.

2.2. The Service is intended only for personal well-being, improved awareness, practice, and general calming. It is not a medical product, medical device, psychological or psychiatric treatment, diagnosis, medical advice, and is not intended to treat, cure, diagnose, or prevent a medical or mental condition.

2.3. No result is guaranteed. The user experience, effect, and suitability vary from person to person.

2.4. If you suffer from a medical or mental condition, trauma, PTSD, depression, severe anxiety, suicidal thoughts, addiction, panic attacks, medication use, or any other condition requiring treatment, you must consult a qualified professional and not rely on the Service.

2.5. Do not use the Service while driving, operating machinery, guarding, carrying a weapon, engaging in operational activity, activity requiring concentration, or any situation in which distraction may endanger you or others.

3. Numa and use of artificial intelligence

3.1. Numa is a personal accompaniment service based on artificial intelligence. It may offer conversation, reflection, exercises, ideas, wording, insights, or small steps for daily coping.

3.2. Numa is not a person, therapist, psychologist, psychiatrist, physician, lawyer, financial adviser, or emergency provider. Numa’s responses are not professional advice and do not replace advice, diagnosis, or treatment by a qualified professional.

3.3. AI outputs may be wrong, partial, outdated, unsuitable, misleading, inaccurate, repetitive, or irrelevant. AI may “invent” information, misunderstand you, or give a suggestion that is not suitable for your circumstances.

3.4. Use of Numa and reliance on its answers are solely your responsibility. You must exercise independent judgment, verify important information with a qualified source, and not make medical, mental health, legal, financial, safety, or other material decisions based solely on Numa.

3.5. Numa is not intended for emergencies. If you or another person is in immediate danger, acute distress, has suicidal thoughts, or there is concern of self-harm or harm to others, do not wait for a response from Numa. Contact emergency services, a medical hotline, an emergency room, a mental health hotline, or a close person who can help immediately.

3.6. Conversations with Numa are not monitored in real time by a therapist or staff member. We do not undertake to identify distress, intervene, call for help, contact an emergency provider, or act following conversation content. If we identify after the fact or in a specific instance a real concern of harm to a person or a legal obligation, we may act at our discretion or according to law, but this does not create an obligation to monitor or intervene.

3.7. Numa may store conversation history, contexts, and service memory to enable continuity and personalization. You may request deletion of information according to the Privacy Policy.

3.8. Do not enter into Numa information that you are not permitted to provide, including third-party personal information, unnecessary identifying medical information, trade secrets, security information, credit card details, passwords, or classified information.

4. Privacy, conversations, and information

4.1. Use of the Service involves processing personal and technical information as detailed in the Privacy Policy. Without derogating from it, you acknowledge that messages to Numa and content you enter may be sent to AI, cloud, and infrastructure providers for operating the Service, generating responses, security, support, and service improvement.

4.2. We do not sell conversations to third parties and do not use identified conversations to train Rega generative models, unless explicit consent is provided or this is specified in an updated policy according to law.

4.3. You are responsible for ensuring that content you provide to us is accurate where required, that you do not infringe rights or privacy of others, and that you have authorization to provide information concerning third parties.

5. User account, age, and permissions

5.1. Opening an account and independent use of the Service are intended for users aged 18 and older, unless we expressly approve otherwise and subject to parent or guardian consent.

5.2. If you are a minor, use of the Service is permitted only with parent or guardian consent and under their supervision as needed. The parent or guardian is responsible for the minor’s use of the Service.

5.3. When opening an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of access details, password, device, and connected accounts.

5.4. You must notify us immediately of suspected unauthorized account use. We are not responsible for damage resulting from unauthorized use caused by failure to safeguard access details or the device.

5.5. We may suspend, limit, or close an account in the event of a breach of the Terms, security concern, misuse, risk to users, payment debt, or legal obligation.

6. Payments, subscriptions, and cancellations

6.1. Parts of the Service may be paid, recurring subscription-based, trial-based, or offered under another plan as shown at the time of purchase.

6.2. Purchases through the App Store or Google Play are also subject to the terms of the relevant store. Cancellation, refund, or change of a subscription purchased through an app store will be performed through that store and according to its policy.

6.3. A purchase through the website or another payment provider is subject to the terms shown at purchase and applicable law. If law grants a cancellation right, it will be exercised according to law. Except for a legal obligation or our explicit commitment, no refunds will be given for non-use, partial use, or dissatisfaction.

6.4. Prices, benefits, trial periods, and premium features may change from time to time. A change will not apply retroactively to a period already paid for, unless law permits it.

7. Permitted and prohibited use

7.1. The Service is provided for personal, private, reasonable, and lawful use only, unless you received written approval from us for another use.

7.2. You may not use the Service to perform an unlawful act, harm a person, harass, threaten, incite, discriminate, distribute harmful content, infringe rights, bypass security mechanisms, reverse engineer, scrape information, overload systems, operate bots, or test the Service in a way that endangers its operation or users’ privacy.

7.3. You may not use Numa to receive instructions for self-harm or harm to others, committing an offense, urgent medical advice, safety decisions, operational activity, or any use in which an error may cause significant harm.

7.4. We may block, limit, delete content, or terminate use if we believe there is concern of breach of Terms, risk, misuse, harm to systems, or legal obligation.

8. User content and permission to process

8.1. You remain the owner of rights in content you provide, subject to others’ rights and law. By providing content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to process, store, transfer, display to you, analyze, anonymize, and use the content as required for operating the Service, security, support, legal compliance, and improving the Service according to the Privacy Policy.

8.2. We do not undertake to keep content forever. Deletions, malfunctions, product changes, or data loss may occur. We recommend not relying on the Service as the only place for storing important information.

9. Intellectual property

9.1. All intellectual property rights in the Service, app, website, interfaces, code, design, brands, trademarks, texts, audio files, practices, images, videos, and Rega content belong to us or to our licensors.

9.2. You may not copy, reproduce, distribute, sell, rent, broadcast, publicly display, process, translate, reverse engineer, create derivative works from, or use Rega content or technology other than for ordinary personal use of the Service, without prior written approval.

9.3. You may not remove copyright notices, trademarks, or technological protections.

10. Availability, changes, and external services

10.1. The Service is provided as is (AS IS) and as available (AS AVAILABLE). Malfunctions, downtime, load, errors, data deletions, feature changes, or service discontinuation may occur.

10.2. Part of the Service depends on third parties such as app stores, cloud providers, AI providers, payment providers, analytics services, communication networks, and devices. We are not responsible for their activity, availability, terms, or actions.

10.3. We may add, change, limit, suspend, or discontinue any part of the Service at any time, subject to law.

11. Disclaimer of warranties

11.1. To the maximum extent permitted by law, the Service, content, and Numa are provided without any representation or warranty, express or implied, including warranties of fitness for a particular purpose, accuracy, availability, continuity, absolute security, non-infringement, therapeutic result, improvement in mental or physical condition, or suitability for your needs.

11.2. We do not undertake that the content, practices, recommendations, or Numa responses will be correct, complete, useful, safe, up to date, or suitable for your circumstances. Use and reliance are solely your responsibility.

11.3. Nothing in these Terms derogates from consumer rights or other rights that cannot be conditioned under law.

12. Limitation of liability

12.1. To the maximum extent permitted by law, Rega, its employees, directors, shareholders, advisers, suppliers, and partners will not be liable for any indirect, consequential, special, punitive, or incidental damage; loss of information; loss of income; loss of profit; harm to goodwill; distress; reliance on content or AI; a decision you made following the Service; malfunction; breach; or action of a third party.

12.2. If our liability is determined despite the foregoing, our aggregate liability to you for any cause related to the Service will be limited to the amount you actually paid us in the three months preceding the event, or NIS 100, whichever is higher, unless law requires otherwise.

12.3. The limitations will apply even if we were informed of the possibility of damage, and even if a certain remedy failed its essential purpose, subject to law.

13. Indemnification

13.1. You undertake to indemnify and defend Rega, its employees, directors, shareholders, suppliers, and partners against any claim, demand, damage, loss, liability, expense, and attorneys’ fees arising from breach of these Terms, unlawful or unauthorized use of the Service, content you provided, infringement of third-party rights, or reliance by you or a third party on the Service contrary to the Terms.

14. Termination of use

14.1. You may stop using the Service at any time. Deleting the app does not necessarily cancel a subscription purchased through an app store or payment provider; the subscription must be canceled through the party through which the purchase was made.

14.2. You may request deletion of an account and information according to the Privacy Policy. Deletion may cause loss of history, personalization, subscription, or information stored in the account, subject to law and payment systems.

15. Changes to the Terms

15.1. We may update these Terms from time to time. In the event of a material change, we will try to provide notice on the website, in the app, or through another channel. Continued use after an update constitutes agreement to the updated Terms, subject to law.

16. Governing law and jurisdiction

16.1. These Terms and any dispute related to the Service will be governed only by the laws of the State of Israel, without application of choice-of-law rules.

16.2. Exclusive jurisdiction is granted to the competent courts in the Central District, Israel, unless mandatory law provides otherwise.

16.3. Any claim or demand in connection with the Service must be filed within one year from the date the cause arose, unless law does not permit this limitation.

17. Miscellaneous

17.1. If any term is determined to be invalid or unenforceable, the remaining terms will continue to apply, and the invalid term will be interpreted or replaced, to the extent possible, by a valid term closest to the original intent.

17.2. Failure to enforce a right does not constitute waiver of it. You may not assign rights or obligations under these Terms without our approval. We may assign rights and obligations to a third party subject to law.

17.3. These Terms, together with the Privacy Policy and any purchase terms presented to you, constitute the entire agreement between you and Rega regarding the Service.

18. Contact

For questions about these Terms, privacy, subscriptions, or Numa: hello@rega.co.il.